FAQ | Grape Intentions

Do you deliver to my state?

We get this question all the time. If you live in one of these states then the answer is YES! (Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming)

We do not ship outside the United States, to U.S. territories such as Puerto Rico, to Military and A.P.O. addresses or to P.O. Boxes.

Due to various state laws we are unable to ship to all states. These currently include: Alabama, Alaska, Hawaii, Mississippi, and Utah.

Do I need to be home to receive my shipment?

Short answer – yes. We encourage you to have it delivered to your office if possible. All shipments require an adult signature. We send you a tracking link so you will know the time frame when the shipment is coming. You can also contact the shipper and arrange a different time and date. Generally having wine delivered to your office, if possible, is the easiest approach. It’s also a great way to show off to your colleagues how cool you are. Our preferred shipper is FedEx.

Can I buy over the phone?

We love talking to our club members! You can contact us to order wine. However, it is very important you fill out the quiz online so we can start creating your palate profile. You can also buy more wine you received as part of your subscription in your account under “Your Wine”.

When will my card be charged?

We charge your card when we run the results of your palate profile. You will also receive emails when your card is charged and when your shipment is on the way. Subscriptions are charged/started around the first or third week of the month.

How did you select your charities?

This is a great question. We were impacted or are connected to each of these charities/nonprofits – they are near and dear to our hearts. We also wanted to make sure that they would connect with subscribers. If there is a charity/nonprofit you want to support let us know!

Can I change my charity or recommend one?

Log in to your account and make a change at any point under “Subscription”. Make sure the change is made before your wine is shipped out that month. As for recommending a charity, log in to your account and submit your recommendation under “Recommend Charity”. We are always looking to support organizations.

How can the quiz determine my palate in eight questions?

We’re interested in getting a sense about your palate and the things you like. Our eight questions get us pretty darn close. By logging into your account and reviewing the wines we send under “Your Wine”, we can refine our understanding about what you love even more.

How can I change my answers?

We know preferences change so we’ve made it easy to change your answers. Log in to your account and under “Subscription”, you can retake your quiz. That’s all you have to do!

Can I send a gift or buy gift codes?

Absolutely! Select “Gifts” on our website to start the process. The recipient you specify will receive an email with their unique gift code. You can also send it to yourself if you would rather give them the gift code in a card or in person.

Where do you source your wines?

We work with a number of distributors as well as visit wineries and attend industry tastings so that our offerings are geographically diverse and always delicious. That way you get wines that will constantly delight your palate.

When will I get my first shipment?

We send wine out around the first and third week of each month. You will receive an email when your shipment is on the way.

What happens after I get my first shipment?

Do the happy dance! And then drink some wine! After that, log in to your account and rate the wine under “Your Wine”. Do another happy dance and drink some more wine!

How do I cancel my subscription?

First ask yourself, why do I want to cancel? Then ask yourself, don’t I love wine? If you STILL want to cancel, then simply log-in to your account and under “Subscription”, expand “Subscription State” to see the “Cancel” section. Please take a moment to tell us why so we can improve our service. This is a hassle-free zone.

Can I pause my subscription?

You sure can. Planning some extended travel? We’ve made it easy to temporarily pause your subscription. All you have to do is log in to your account and under “Subscription”, expand “Subscription State” to see the “Suspend” section. It’s as easy as that.

Does Grape Intentions have a store?

We sure do! Click here to browse.

Do you offer wine tastings or cater special events?

We sure do! Contact us to learn more.

How are returns handled?

Orders are shipped using ground service. Order processing time is contingent upon card authorization, and does not include weekends or holidays. If you are dissatisfied in any way with your purchase, please contact us within 30 days of your purchase date so that the situation may be corrected. Following wine-trade traditions, all bottles seven years or older are purchased at the buyer's risk.

You are responsible for having an adult who is 21 or older available to accept the shipment. All common carriers (FedEx and UPS) require an adult signature to accept the wines, no exceptions. Each carrier will make three attempts to deliver the wine and it is the responsibility of the member to make alternate arrangements if necessary. Each carrier allows for a multitude of ways for you to get your wine. If you have any questions about your options, please contact us.

All wine returned to Grape Intentions because of non deliverability will be credited back to you minus the actual cost of shipping and handling, or re-shipped. You are responsible for any re-shipping fees. We strongly recommend you send your wine to a business address where an adult who is 21 or older will be available to sign during business hours. We are sorry we cannot make exceptions to this policy. You can always place your order on hold with us for up to a year, free of charge. We will be happy to ship your wine for you when convenient. See “Can I pause my subscription?” above for more details.

How do I change my shipping address?

Log in to your account and under “Manage Account”, you can change your shipping address. Contact us if your address change affects a pending shipment.

How much does shipping cost?

3-bottle subscriptions ship for $12 and 6-bottle subscriptions ship for $15. Additional wine purchases ship at market shipping and handling rates.