Do you deliver to my state?
We get this question all the time. If you live in one of these states then the answer is YES! (Alaska, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Louisiana, Kansas, Maine, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Mexico, New Jersey, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.)
We do not ship outside the United States, to U.S. territories such as Puerto Rico, to Military and A.P.O. addresses or to P.O. Boxes.
Due to various state laws we are unable to ship to all states.
Do I need to be home to receive my shipment?
Short answer – yes. We encourage you to have it delivered to your office if possible. All shipments require an adult signature. We send you a tracking link so you will know the time frame when the shipment is coming. You can also contact the shipper and arrange a different time and date. Generally having wine delivered to your office, if possible, is the easiest approach. It’s also a great way to show off to your colleagues how cool you are. Our preferred shipper is FedEx.
Can I buy over the phone?
We love talking to our club members! You can call customer service at 855-MYGRAPE to order additional wine. However, it is very important you fill out the quiz online so we can start creating your palate profile.
When will my credit card be charged?
We charge the card when we run the results of your palate profile. You will also receive an email from us when the card is charged and your first shipment is scheduled. Monthly subscriptions are charged around the first or third week of the month.
How did you select your charities?
This is a great question. We were impacted or are connected to each of these charities/nonprofits – they are near and dear to our hearts. We also wanted to make sure that they would connect with subscribers. If there is a charity/nonprofit you want to support let us know!
Can I change my charity or recommend one?
Sign into your account and make a change at any point. As long as that change is made before your card is charged that month. As for recommending a charity, you can call or email us to make your suggestion. We are always looking to support organizations.
How did Alex and Brett meet?
Alex and Brett met at Potomac Boat Club in Washington, DC. They are both rowers and members of the masters program. Several years and many races later, they became business partners and started Grape Intentions. You can learn more about them by watching their videos.
How do I cancel my subscription?
First ask yourself, why do I want to cancel? Then ask yourself, don’t I love wine? If you STILL want to cancel, then simply log-in to your account. Please take a moment to tell us why so we can improve our service. This is a hassle-free zone.
How can your quiz determine my palate in eight questions?
We’re interested in getting a sense about your palate and the things you like. Our eight questions get us pretty darn close. By logging into your account and reviewing the wines we send, we can refine our understanding about what you love even more.
How can I change my answers?
We know preferences change so we’ve made it easy to change your answers. Log in to your account and under the Manage Account tab, select the “Retake Quiz” button. That’s all you have to do!
Do you offer gift cards?
Yes, we offer a gift subscription program.
Can I send Grape Intentions as a gift?
Absolutely! Select “Gifts” on our website to start the process. The recipient will receive a link and gift message in their email account to take the quiz and select their charity.
Where do you source your wines?
We work with a number of distributors as well as visit wineries and attend industry tastings so that our offerings are geographically diverse and always delicious. That way you get wines that will constantly delight your palate.
When will I get my first shipment?
We send wine out around the first and third week of each month.
What happens after I get my first shipment?
Do the happy dance! And then drink some wine! After that log in to your account and rate the wine. Do another happy dance and drink some more wine!
Can I pause my subscription?
You sure can. Planning some extended travel? We’ve made it easy to temporarily pause your subscription. All you have to do is log in to your account and under the My Subscriptions Tab select the “Suspend/Pause Subscription” button. It’s as easy as that.
Does Grape Intentions have a store?
Grape Intentions is an online wine retailer. Do you want to meet us in person? Need wine delivered to you for a special event? Send us an email or give us a call. We’ll handle the rest.
Do you offer wine tastings or cater special events?
How are returns handled?
Orders are shipped using ground service. Order processing time is contingent upon credit card authorization, and does not include weekends or holidays. If you are dissatisfied in any way with your purchase, please contact us within 30 days of your purchase date via email at firstname.lastname@example.org so that the situation may be corrected. Following wine-trade traditions, all bottles seven years or older are purchased at the buyer's risk.
You are responsible for having an adult who is 21 or older available to accept the shipment. All common carriers (FedEx and UPS) require an adult signature to accept the wines, no exceptions. Each carrier will make three attempts to deliver the wine and it is the responsibility of the member to make alternate arrangements if necessary. Each carrier allows for a multitude of ways for you to get your wine. If you have any questions about your options, please contact us at email@example.com.
All wine returned to Grape Intentions because of non deliverability will be credited back to you minus the actual cost of shipping and handling, or re-shipped. You are responsible for any re-shipping fees. We strongly recommend you send your wine to a business address where an adult who is 21 or older will be available to sign during business hours. We are sorry we cannot make exceptions to this policy. You can always place your order on hold with us for an unlimited amount of, time free of charge. We will be happy to ship your wine for you when convenient.
Can I change my shipping address?
You can change your address under Account settings. Send us an email at firstname.lastname@example.org if your address change affects a pending shipment.
How much does shipping cost?
Monthly subscribers ship FREE, bimonthly orders ship for $10 and additional wine purchases ship at market shipping and handling rates.
Why was my payment rejected?
Confirm that your credit card information along with the expiration date and billing ZIP code is current. Oh…and one other small but important detail, make sure there are sufficient funds in your account to cover the charge.
How do I update my card details?
Log in to your account and under the Manage Account tab select the “Change Billing” button. If you have any trouble simply email us at email@example.com or give us a call at 855-MYGRAPE.